Alexander Holiday Homes at Disney World
1400 W. Oak street-Suite J
   Kissimmee, Florida- 34741

Home Page:  www.floridasunshine.com
USA Tel:407 932 3683
UK Tel:0871 7115371
Toll Free: 800 621 7888 (USA & Canada)
International:001 407 932 3683

  
Frequently Asked Questions and Booking Conditions:
 

1. Why chose Alexander Homes for my vacation?

We offer the closest vacation homes to the Walt Disney world resort.

Our family owned business began in 1981 and today we manage over 200 vacation homes, many within 5 miles of the Walt Disney World Resort. We can offer you a level of expertise and personalized service that can not be matched in the Walt Disney World area.

2. How large a rental should I ask for?

Vacation Homes are governed by the State of Florida’s Division of Hotels and Restaurants along with local county governments. To determine the amount of persons allowed in each home use this formula:

2 persons per bedroom + 2 additional persons on sleeper sofa / portable beds

Therefore:

2 Bedroom home = sleeps up to 6 persons
3 Bedroom home = sleeps up to 8 persons
4 Bedroom home = sleeps up to 10 persons
5 Bedroom home = sleeps up to 12 persons
6 Bedroom home = sleeps up to 14 persons
7 Bedroom home = sleeps up to 14 persons*

*Florida Law ( Statute 509 ) does not allow more then 14 individuals in any single home. No matter how many bedrooms may exists. The only exception is if the child is an infant aged 18 months or younger and a rental crib has been arranged by the client

3. What happens if the extra guests are children who can sleep on the floor or in sleeping bags?

Use the formula in question #2 to determine what size home you require. The amount of persons in each home may not be exceeded. Florida Law allows us to immediately evict guests who violate these laws with no opportunity for compensation.

4. Do you have a maximum length of stay?

We do not accept reservations longer then  90 nights. We specialize is Short Term and not Long Term rentals

5. How are prices determined?

Alexander Homes has 4 Rate Seasons, each wit different rates and special terms:

• Low

• Regular

• Peak Summer

• Peak Holiday

We Accept (Subject to Availability):

• 3 night minimum during Low and Regular Seasons
   

• 5 Night minimum during summer season ( 3 nights if Last Minute)
   

• 7 Night Minimums if your vacation touches any days during Peak Holiday Seasons
  (You may stay fewer nights but you will pay the 7 Night Rate)
   

• 3 night minimums on Jade East Resort and other condo's
  (Except during Peak Holiday Weeks)
   

• All stays of less than 5 nights are subject to additional cleaning fee.
  (Cleaning fee based on the size of each vacation home)

If you vacation dates cross between two different rate periods, then your rate may be determined by a daily calculation based upon the actual date that applies.

For example:
February 16th is Low Season while February 17^th (2007) is Regular Season. If you arrive on February 14th for 7 nights, the vacation would be priced as Low Season for the first 3 nights (14^th-16^th), with the remaining 4 nights (17^th-21^st) priced at Regular Season.

Foreign Currency: The Alexander website features USA, Canadian and UK Sterling prices

6. Hot Deals Sale

We do offer occasional sales that we refer to as "Hot Deals"

7. Why is availability not listed online?

Customer service is our highest priority and we feel that having you call us with a small selection of homes is the best way to get exactly what you want. Once on the phone we will then be able to assist you with completing your reservation.

8. Are Pets Allowed?

NO. We do not allow pets except those assisting the disabled (documentation required). Guests who fail to honor this policy will automatically be charged $200 (or more) for damages. Clients who abuse he no pet policy will be evicted without notice or refund.

9. Do we have Non Smokers Rentals?

Upon check-out each vacation home is professionally cleaned. If smoke odors prevail then we do our best to air-out and clean the smell. Unfortunately there is no way of stopping a guest from smoking inside each vacation home. We post No Smoking signs in all our villas and ask any guests who smoke to do so outside. Abuse of this request can result in penalties to cover the cost of sanitizing the villa.

10. Is there extra maid service available?

Vacation homes are professionally cleaned after a guest checks-out. Each villa comes equipped with a vacuum, broom, mop and pail along with basic cleaning supplies. Daily maid service can be arranged for additional charges. Consult with a reservations agent for details.

11. How can I make a reservation?

There are several methods you can use. We actually prefer that you call us in Florida for the most personalized service. We do offer online booking however we call to confirm each reservation for security reasons.

Once you have provided your credit card deposit we will then send your confirmation, maps, arrival instructions and other necessary information.

13. Cancellation Policy

All cancellations must be made in writing and faxed or mailed to us in Florida. They must be signed and dated.

• If you cancel 60 days or more ahead or arrival there is a $50 cancellation penalty
   
• If you cancel 30 to 60 days you lose $100 of your current deposit on file
   
• If you cancel 7 to 30 days before arrival you will lose your full $300 deposit
   
• If you cancel 7 days or less you will be subject to a loss of the full amount of the rental accommodation.

The only exception to this rule is canceled vacations at Easter, Christmas or New Years when you must pay for the reservation 30 days ahead of arrival. Cancellation within 30 days of arrival during these seasons will be subject to a loss of the full amount of the rental accommodation.

14. Change of Dates / Change of Reservation

If you cancel your reservation but wish to re-schedule we can hold your  deposit against future vacation plans for up to six months after your canceled date. You do not have to travel within 6 months but you must set your vacation dates. We just hold your deposit pending your new vacation dates. Failure to schedule your vacation within 6 months of cancellation will result in the full loss of your deposit and any payments made. We have a minimum $50 change of reservation fee if you change your travel dates or request a different villa after you have placed a reservation.

13A. What happens if I need to cancel for reasons beyond my control?

Force Majeur:
Alexander and Associates shall not be liable for costs or losses incurred due to delays or cancellations in the clients vacation. Nor shall the client/guest have the right to terminate this Agreement for any delay or default in performing hereunder if such delay or default is caused by conditions beyond Alexander and Associates control. These situations include but are not limited to: Acts of God, War, Insurrections, Government restrictions, Natural disasters (earthquakes, hurricanes, floods etc), Riots or other major upheaval, Performance failures of parties outside the control of the contracting party (e.g., disruptions in telephone service attributable to the telephone company or labor actions by employees of a common carrier), Any other cause beyond the reasonable control of the party whose performance has become affected.

14. How do I select the right house?

1. Figure out what home you minimally require
    
2. Decide what size home you wish to book
    
3. Select what class of home you wish to stay in. We offer Condominium, Luxury, Executive and Diamond class homes.
   
   Condominium = Share pools with generally less expensive rates
   Luxury = Our standard class of home
   Executive = A higher class of luxury and amenities
   Diamond = The best of the best homes
    
4. Select ad least 2-3 homes from our website as not every home may be available.

15. Am I guaranteed to get the house I requested?

If you book directly with Alexander Homes we guarantee that you will stay in your selected home tour pending unforeseen circumstances. Examples of this might be fire, broken air conditioning / heating, flood damage, etc. For your safety and security we would inform you of the these circumstances prior to arrival and assist you with making a different home selection.

Rest assured, these type of circumstances rarely happen

17. Where are our houses and townhouse resorts located?

We offer vacation homes all throughout the city of Kissimmee, most locations near the Walt Disney World Resort. Our home tours feature GOOGLE MAPS that show the exact location of each neighborhood.

18. Do we offer a shuttle service?

No. We strongly suggest you rent a car during your vacation. Kissimmee / Central Florida does offer limited public bus service but on main roads. Some of our premium resorts do have Fee based shuttle bus services at the respective club houses. Although convenient these fees may cost more then using a local taxi.

19. Air Conditioning / Washer and Dryers / Televisions? 

• All rentals have central air conditioning systems that you control
   
• All vacation homes feature washing machines and dryers to do laundry
   
• Al vacation homes feature a minimum of 2 cable televisions with ad least one VCR or DVD player

20A. Check List of included items in Every Home:

• Iron and Ironing Board
   
• All Sheets, linens and towels for the maximum number of guests
   
• All dishes, pots and pans for average size meals
  (Not  major roasting pans or baking dishes)
   
• Coffee (tea) maker, food blender and microwave
   
• Starter supply of hand soaps, toilet tissue or paper towels. These are self catering vacation homes so you can expect to purchase these extra items at your convenience.
   
• Each villa come with a mop, broom, vacuum and wash pail.
   

20B. We do not supply these items:

• Beach size towels
   
• Electric hair dryers
   
• Extra garbage bags
   
• Food
   
• Coffee filters
   
• Extra toiletries
   
• Laundry soap or dish washing liquid

21: Internet Access

For those home tours that do not offer a FREE High-Speed internet connection, we do offer dial-up access on a limited basis. Costs for dial-up are per week. Consult with a reservations agent for full details. We can not be held responsible if the high speed internet fails due to technical problems beyond our control. Our high speed connections are designed to work with Windows XP, Vista or Apple  computer operating systems.

22. Are all pools heated?

Our home tours feature optional pool heating with all prices displayed on each home tour. Consult with a reservations agent for full details.

23. Does the direction a pool faces affect anything?

Not always. We have "North Facing Pools" that may have more sunshine than some "South Facing Pools." It is not so much the exposure of the pool, as it is the size of the sun deck! While selecting a home from our website, it is important to consider what is most important to your needs.

24. Kitchen Appliances

Each kitchen features every required appliance to prepare a nice meal including refrigerator, stove, microwave oven, dishwasher and more. Kitchens also feature small appliances such as a blenders and coffee machines Consult with our reservations agents with any questions.

25. Guest Services   Web: Click Here

• Having trouble figuring out attraction tickets? No problem!
   
• Having trouble figuring out dinner shows? No problem!
   
• Want you attraction tickets to be here when you arrive? No problem!

Alexander Guest Services can save you money, long lines at theme park ticket windows and aggravation. They offer discounts that you will not find elsewhere. From our main home page you will find information about attraction tickets and other optional extras. Ask about our attraction tickets when you reserve

26. Professional Memberships

We are members of many associations and organizations including AAA / CAA (Triple Diamond rated). These affiliations can be found on our homepage.

27. How many vehicles are permitted at each rental home? Am I allowed to park a motor home?

A maximum of 4 vehicles are allowed at any single home in the Central-Florida area. Under the law, trailers (such as boat and moving trailers) are considered to be vehicles. We do maintain a list of local campgrounds where you may be able to park your motor home. Consult with a reservations agent for full details.

28. When can I have the address and telephone number of the villa ?

We do not offer the address and telephone number of each vacation home until you arrive in Florida. This policy is for the  benefit of current guests in the villa .It also meets the criteria detailed by the United States Department of Homeland Security. If you are calling to inquire where a friend or family is staying we will contact that person and have them call you. This information is kept private for security reasons.

27. Can I have items delivered to my vacation home?

We prefer that you have items delivered to our office where we can hold them securely for you. We accept USPS, FedEx, UPS, DHL, and other parcel delivery services. We hold many items for many guests daily.

Alexander Holiday Homes
The closest vacation homes to Walt Disney World

1400 W. Oak street-Suite J
   Kissimmee, Florida
United States
34741